UPP Global Parking Policy / Faqs
Please make sure to read the following:
The UPP location at which you parked has the rules and terms and conditions of that location posted on the Parking Contract sign posted there. UPP enforces the rules of each location. Some of our policies and FAQs are provided below, but please also refer to the signage in the facility in which you parked for additional information.
What do I need to send in for proof I paid for parking?
Kindly furnish us with the necessary details via email. The information required includes the Notice number as well as the state in which the Parking Charge Notice was issued. Additionally, we kindly request that you provide us with the last four digits of the card utilized for parking payment, as well as the corresponding payment amount. You can send this information to support@uppglobal.com.
What form of payments do you accept at your locations?
Customers have the option to pay using a meter, QR code, or text-to-pay method. We offer three convenient payment methods at every one of our locations.
"Where I parked did not have a sign displayed"
Please note the signs located at the entrance of our lots cover the whole lot.
Are people with disabilities/ADA allowed to park in UPP Global lots for free?
People with disabilities/ADA are required to pay for parking in our lots because we are privately managed.
Are veterans required to pay in private lots?
Veterans are required to pay in privately managed lots.
My car was damaged/broken into
Please be advised that parking in our lots is at your own risk. We are not liable for any theft or damage occurring on our property. In the event of a break-in or damage to your vehicle, we encourage individuals to contact the police and file a report.
I didn't utilize all the time I paid for. Can I receive a refund for the unused portion?
Apologies, but we do not issue refunds for unused time.
I submitted an dispute and am curious about the expected response time.
We will endeavor to respond to disputes as quickly as possible, but in no event will respond later than required by state or local law.
Tow behind trailers and campers
Kindly be advised that when utilizing our parking facility to accommodate a camper or trailer, it is imperative to remit payment commensurate with the number of spaces occupied. In the event that two spaces are utilized, it is requisite to submit payment for each space accordingly. Furthermore, the remittance for each space must be accompanied by the tag numbers affiliated with either the vehicle or the camper/trailer.
I paid and overstayed the time I paid for – is the Parking Charge Notice I received valid?
Time you remain on the premises past the time for which you paid results in a valid Parking Charge Notice.
The meter was broken so I didn’t pay.
It is mandatory for all our patrons to remit payment for parking in our lots. In the event that a payment kiosk is out of service, we kindly request that an alternative machine be used. If only one machine is available within the lot, we recommend utilizing the Passport app as a means of making payment for your parking.
I made a payment at one UPP-operated location and relocated my vehicle to another UPP-operated site, only to receive a parking charge notice, despite having already paid for parking.
Customers who park and make payment at one of our designated locations and subsequently opt to relocate to another site are kindly reminded that payment must be rendered anew for the lot at the new location. It is important to note that payments made for one lot cannot be transferred or utilized to cover parking charges at a different lot.
Unpaved Lots /Double Parking
In unpaved lots, it is essential to ensure that your vehicle is parked precisely centered on one of the curbs positioned on the ground. Parking between two curbs will lead to receiving a Parking Charge Notice for double parking.
I am at one of your lots and the meter is not allowing us to adjust the time.
Presently, the parking facility in question is categorized as a flat rate lot, with payment accepted until 2am. Beyond that time, all vehicles must be vacated from the premises. It is important to note that the duration of parking cannot be adjusted at this location. If an hourly parking lot is desired, we recommend exploring alternative parking options within the vicinity.
Parking Spaces
In our paved lots, parkers must be parked within the painted lines. If multiple spaces are occupied, every space must be paid for, otherwise you are subject to being issued a Parking Charge Notice. In our unpaved lots, parkers must be lined up with a single curb stop.
I have submitted an appeal and would appreciate information on the expected timeline for a response.
Greetings, we appreciate your correspondence with us. Kindly be advised that we endeavor to respond to all disputes within 24 hours, but in no event will respond later than required by state or local law. If you do not receive an email response, please check your spam folder.
Can you share your email for support?
Our email to reach us is support@uppglobal.com.
What are your hours of operation?
Our hours of operation are Monday - Friday 9:00am - 5:00pm.
Could you provide us with your number so we can speak with a live person?
207-747-4230
Thank you for contacting UPP Global. Our company places a high priority on the satisfaction of our valued customers, and we are available Monday through Friday to assist with any concerns or inquiries. Our customer service representatives are available from 9am to 5pm to ensure prompt and efficient resolution of any issues.
On weekends, our customers can reach us through our call center, which is open to provide support while our regular team is away. We urge our customers to contact us directly before submitting any complaints to the Better Business Bureau. Our aim is to work closely with our customers to meet their needs and ensure their satisfaction.
At UPP Global, we are committed to providing exceptional service and support to our customers. We understand that issues may arise, and we encourage our customers to work with us to resolve any concerns. Our team is dedicated to addressing any issues that may arise, and we are here to provide prompt and effective solutions.
In conclusion, we would like to thank you for your interest in UPP Global, and we look forward to serving you. Please do not hesitate to contact us with any questions or concerns, and we will do our utmost to assist you in any way possible.
Regards,
UPP Global
Updated 11/12/2024